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Hawes Ln, Rowley Regis B65 9AF, UK – 0844 499 6615
I have attended this surgery for 19 years. Sonia the manager is NOT racist... I have found her to be very supportive and understanding... She went to bat for me with one of the local hospitals and has always been willing to listen. Leanne her deputy is one of the most caring, gentle and sincere people I know. Deb the nurse is an old fashioned nurse with a caring heart and good skills. She always calls back and is very kind. The reception staff are all welcoming and go out of the way to help. I have not had a problem with them ever. My husband and I have chronic health issues and I am disabled... although I miss Sarah, and get frustrated by their use of locum doctors it's not their fault there are not enough GPs. That's why they call you... to try to stretch the appointments they have. You want more appointments? Elect someone who won't cripple the health service but don't blame these people. The surgery is old but clean and accessible. It is not dilapidated. Parking is a problem but it's on a good bus route. When my husband and I needed help, the people here did all they could for us. 4 stars because I think they should hire an ANP to manage care in the absence of a full time GP. I'm a nurse and trained District Nurse. This surgery does not deserve the bad reviews it has here. People have used this to make complaints: they should bring those to the surgery instead of defaming it.
I have just spoken to a lovely lady who is a Medical Receptionist and her name is Karen Brain. What a professional and a breath of fresh air. In one phone call she has sorted myself and my partner, rearranged dates and given excellent advice also. It was a joy to speak to her which is why I feel compelled to give this feedback. I hope your employers understand what an asset you are to the practice and how informative and helpful you are. What a genuine person that helps people because that is what she does.
62 Cradley Rd, Cradley Heath B64 6AG, UK – 01384 322300
Very well run GP. Easy to get appointment
146-148 Coombs Rd, Halesowen B62 8AF, UK – 0121 561 4275
Consultations good when it's open, opening times subject to changes without adequate notice.